What should a housing association website include?
Plan resident information, public documents, property information and contact responsibilities before ordering.
Start with your audiences
Residents, the board, property professionals and people seeking contact need different information. List their most common questions and build clear routes to the answers. A public information website is different from a private member portal.
Practical information and documents
Publish approved information about shared spaces, moving in and contact responsibilities. Organise public documents with understandable names, dates and categories. Review outdated files and decide what should be removed or replaced.
Information for property professionals
For a Swedish BRF, general association and property information may help estate agents. The board must verify the content and decide what can be public. Do not publish personal records or sensitive financial material by default.
News and clear contact routes
Use news for information that is genuinely current. Distinguish board questions, property management and maintenance reporting. Test the contact routes before launch, and do not display inactive social icons or unmonitored forms.
Agree responsibility and review
Appoint a content owner and an approver. Decide who requests updates, how often documents are reviewed and what help is included after launch. Test mobile navigation, documents, links and any agreed forms before approving the site.
Turn the brief into a useful website
Use the board’s website overview to compare resident and property information with shared facilities and member information.